6 Customer Service Blind Spots Your Company May Be Missing

via All Business
Providing excellent customer service is fundamental to business success. Fifty-five percent of consumers say they’d spend more money with a company that guarantees them good customer service. And it’s also predicted that by 2020, the customer experience will be more important to consumers than price or product.
www.allbusiness.com/customer-service-blind-spots-your-company-may-be-missing-121513-1.html