via All Business
Providing excellent customer service is fundamental to business success. Fifty-five percent of consumers say they’d spend more money with a company that guarantees them good customer service. And it’s also predicted that by 2020, the customer experience will be more important to consumers than price or product.
www.allbusiness.com/customer-service-blind-spots-your-company-may-be-missing-121513-1.html

via Harvard Business Review
Many people suffer from “chronic certainty” on issues for which no perfect answer exists. Here are three ways we’ve seen leaders get underneath chronic certainty to help themselves and others broaden their perspective — and have more productive conversations.
hbr.org/2019/06/how-to-work-with-someone-who-thinks-theyre-always-right

via Entrepreneur
Knowledge doesn’t grow in a vacuum. Whether you work in finance or fiction writing, you can't grow if you don't challenge your status quo and expose yourself to new ideas -- and new people.
www.entrepreneur.com/article/335068

via All Business
Are you looking for the next big thing? Searching for an idea that will attract new customers, improve your offerings, or simply give you a leg up on your competition? The good news is you probably have most of what you need already at your fingertips: Your employees will be the defining factor to your success. And creating new value can be easier than you think if you get the right tools and processes in place.
www.allbusiness.com/business-innovation-build-team-transform-your-company-120983-1.html

via Entrepreneur
Leaders help each and every one of their employees see the bigger picture.
www.entrepreneur.com/video/335605

via Fast Company
There’s a lot of pressure to schedule every minute of your day in the name of efficiency. According to entrepreneur Colin Darretta, that’s counterproductive.
www.fastcompany.com/90370478/time-management-can-ruin-your-productivity-heres-how-to-prevent-that-from-happening